Support
Questions we get
Is BidSmarter financial advice?
No. It's decision support. Estimates are calculated from repair-cost data and market averages; they're a budgeting number, not a guarantee of repair cost or profit. See the Terms of Use.
How accurate are the recon estimates?
Parts are priced by make and, for the highest-volume vehicles, by model; labour is at your own rates. Expect most lines within about 20–25% of a real invoice, and closer as your closed deals feed back in. For anything major, a mechanic's eyes before you bid.
In-house or send to shop?
In-house is parts plus what your own tech costs you per hour. Send to shop is parts plus an outside shop's rate. Set both in Settings and flip between them on any appraisal.
Which scanner do I need?
Any ELM327 Bluetooth Low Energy adapter, about $45. We test on the Veepeak OBDCheck BLE+. It pairs with Chrome on Android, Windows and Mac; on iPhone use the free Bluefy browser.
How do I upgrade or change plans?
On the pricing page. Pro and Elite are month to month; the billing page manages cards, invoices and cancellation.
How do I delete my account?
Email bidsmarter.app@gmail.com from your registered address and we'll delete the account and its data within 48 hours.
Is my data secure?
Stored on Canadian servers (Toronto), sent over HTTPS, never sold. Passwords are hashed and salted. Your appraisals and closeouts are private to your account; only aggregated, anonymised patterns are ever pooled.